Customer Service2018-04-24T09:14:42+00:00

Customer Service

Here you will find answers to your questions. If you still cannot find your answer, please do not hesitate to contact us.

Once you have added all your products to the cart, you can start the checkout process by clicking the “CHECKOUT” button. You can also choose to continue shopping on the site and once you’re ready to checkout, click on “CHECKOUT” from the mini shopping cart at the top right of your screen.
If you ever need help while making your purchase, please call us at 1-855-848-9844.

Once you have placed your order, we will ship it according to the option you have chosen. Refer to the table below for Estimated Time of Arrivals.

Canada

Province/State Express Shipping Standard Shipping
Alberta 3 – 4 Business Days 6 – 7 Business Days
British Columbia 3 – 4 Business Days 6 – 7 Business Days
Manitoba 3 – 4 Business Days 6 – 7 Business Days
New Brunswick 3 – 4 Business Days 6 – 7 Business Days
Nova Scotia 3 – 4 Business Days 6 – 7 Business Days
Ontario 2 – 3 Business Days 4 – 6 Business Days
P.E.I 3 – 4 Business Days 6 – 7 Business Days
Quebec 2 – 3 Business Days 4 – 6 Business Days
Saskatchewan 3 – 4 Business Days 6 – 7 Business Days

U.S.A

State Express Shipping Standard Shipping
Eastern States 2 – 4 Business Days 5 – 7 Business Days
Western States 3 – 5 Business Days 6 – 9 Business Days

International

Country Express Shipping Standard Shipping
Australia 3 – 5 Business Days 6 – 9 Business Days
Hong Kong 3 – 5 Business Days 6 – 9 Business Days
U.A.E 3 – 5 Business Days 6 – 9 Business Days
United Kingdom 3 – 5 Business Days 6 – 9 Business Days
All Other 4 – 6 Business Days 7 – 10 Business Days

Once you place your order has been shipped, you will receive an email from the courier with your tracking number. If you do not receive it, enter your order number and email in the form below and we will provided the latest update.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

I entered the wrong delivery address for my order, what should I do?2017-12-10T23:10:54+00:00

If the shipment has not been sent out, do not worry. Call us or send us an email and we’ll try and correct it all for you.

If your shipment has been sent out, we will work with you to resolve the issue. However, since the shipping error is not committed by us, we cannot refund the order.

My tracking number shows that my order was delivered. How is that possible?2017-12-10T23:03:34+00:00

If you see that the package was delivered but you never received your package, check with your neighbors, check around your property, or with any other members of your household.

Due to the small size and value of our shipments, we instruct the courier to never leave packages at the front door. This helps to reduce the chances or lost packages. However, the delivery person can make their own decision and may have been left it in a secure location, if you weren’t around at the time of delivery. If you still can’t locate it, give us a call or send us an email.

How can I get a copy of my receipt?2017-12-10T22:57:49+00:00

A copy of your online order receipt should be included with your package. If you created an account, you can also view it online under ‘My Account’.

Do I need to pay for my return/exchange?2017-12-08T22:29:02+00:00

No, The shipping will be paid by us.
We only allow exchanges within 10 days upon receiving your order, unless the products arrived damaged.

You will need a return merchandise authorization which you present to Canada Post. Email us for the procedure.

How can I cancel my order?2017-12-08T15:59:57+00:00

You can cancel any item that has not yet shipped by simply emailing us or giving us a call.

I just placed an order, I made an error.2017-12-08T15:57:58+00:00

Send us an email or call us. We will make the necessary changes. Please note, this must be done before the shipment is sent out.

I received damaged products! What should I do?2017-12-08T15:55:24+00:00

All orders are quality checked to ensure nothing is sent damaged. However, due to customs and/or courier handling, items can be damaged.

You must report damaged products within 2 days upon receiving them. Send us an email along with a picture and explanation. We will guide you through the return process.

Can I return my purchase?2017-12-08T22:28:10+00:00

Yes, you can return your purchase within 10 days upon receiving it, in exchange for another product or store credit which can be used for a future purchase.

Keep in mind, the product must be unworn.

What can I do with my reward points?2017-12-07T22:46:04+00:00

You can redeem them for discounts. Register an account and receive 75 free points without any purchase. Collect 1 point for every $1 spent.
With the points you collect, you may redeem points for a discount on your cart total.

Whats the benefit of registering an account with you?2017-12-07T22:44:32+00:00

1. All your orders can be found on your ‘My Account’ page.
2. You collect points which can be redeemed for discounts.
3. Receive exclusive deals sent to your email.

What currency is your site using?2017-12-07T22:43:41+00:00

All prices are shown in Canadian Dollars. You can also use a real time exchange converter like XE.com to get an up to date currency exchange rate for your country.

How will I know you have received my order?2017-12-07T22:42:39+00:00

After you place your order, you should receive an email with all the details. Please allow 10 minutes after placing an order. Always check you Spam and Junk folders if you don’t see the email in your inbox.

If you created an account with us, you can simply log in and view all your orders and the order status.

Where do I enter my coupon code?2017-12-07T22:40:37+00:00

After you add your items to your cart, you will have to add your coupon code in the ‘Cart’ page before you proceed to checkout.

Do you ship to my country?2017-12-07T22:39:56+00:00

We ship worldwide. Simply add your items to your cart and enjoy a stress free checkout.

I received my order and love it, where can I write my review?2017-12-07T22:39:15+00:00

Leave us a review on our <a href=”https://www.facebook.com/boutiquedeluxe514/”>Facebook Page</a> or send us your review to info@boutiquedeluxe.ca, we will gladly add it to our Sparkling Stories section.

I am having trouble placing my order, what do I do?2017-12-07T22:38:12+00:00

Please call us at 1-855-848-9844 (9am to 9pm EST) and we can help you. Or simply send us an email to info@boutiquedeluxe.ca and we will reply to you as soon as possible.

Are your products made with real gold?2017-12-07T22:37:05+00:00

No. We only sell artificial Indian jewelry. Some products may be micro gold plated.

Is my shipment insured?2017-12-07T22:36:09+00:00

Your shipment insurance is paid by us. Meaning, if your package is lost or damaged, you don’t have anything to worry about. We will take care of it.

Is my credit card information safe when I shop online?2017-12-07T22:35:04+00:00

We pay extra attention to online transaction security; personal data, such as the credit card number and customer data, is protected using the SSL (Secure Sockets Layers) encryption technology. You can make sure that you’re accessing a safe, SSL encrypted web page when the URL begins with the “https” letters (Please make sure you see “https://www.boutiquedeluxe.ca/checkout/” when entering credit card information).

Will my shipment be coming from India, which means I will get my order in a few weeks?2017-12-07T22:32:01+00:00

NO! We ship directly from Toronto, Ontario. The jewelry is only crafted in India, everything you see on our website is available in our inventory. The packaging and shipping process of your order takes place in-house in Canada.

Where do you ship from?2017-12-07T22:29:05+00:00

We ship from Toronto, Ontario, Canada.

When will I receive my order?2017-12-07T22:27:47+00:00

Orders are sent out within 2 business days. We have express shipping accounts with DHL and Canada Post. On average, orders are usually delivered within 3-6 business days from the date of purchase (for North American orders).

Do you offer FREE SHIPPING?2017-12-07T22:24:34+00:00

Yes! However, a minimum order amount must be fulfilled in order to qualify. Minimum amount for Canadian orders is $99, for USA orders its $119, and International orders the minimum amount is $279. All amounts in Canadian Dollars. FREE Shipping is automatically available upon checkout.

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