F.A.Q – Indian Jewellery & Accessories | Boutique De Luxe

Do you offer FREE SHIPPING?

Yes! Please enter the coupon codes (in the cart page) below depending on your Country.
FOR CANADIAN ORDERS OVER $79, ENTER COUPON CODE CANFREESHIP
FOR U.S.A ORDERS OVER $99, ENTER COUPON CODE FREEUSASHIP
FOR INTERNATIONAL ORDERS OVER $199, ENTER COUPON CODE INTFREESHIP

When will I receive my order?

Our orders are usually sent out within 2 business days. We have express shipping accounts with DHL and Canada Post. On average, orders are usually delivered within 4 business days from the date of purchase (for North American orders)

Where do you ship from?

We ship from Montreal, Canada.

Will my shipment be coming from India, which means I will get my order in a few weeks?

NO! We ship directly from Montreal, Canada. There are no middlemen taking care of your order and packaging.

Is my credit card information safe when I shop online?

At Boutique De Luxe, personal and sensitive information, such as the credit card number and expiration date, is protected using the SSL (Secure Sockets Layers) encryption technology. You can make sure that you are accessing a safe, SSL encrypted web page when the URL begins with the “https” letters (Please make sure you see “https://www.boutiquedeluxe.ca/checkout/” when entering credit card information).

Is my shipment insured?

Your shipment insurance is paid by us. Meaning, if your package is lost or damaged, you don’t have anything to worry about. We will take care of it.

Are your products made with real gold?

No. We only sell artificial Indian jewelry. Some items may be gold plated.

I am having trouble placing my order, what do I do?

Please call us at 1-855-848-9844 (9am to 9pm EST) and we can help you. Or simply send us an email to info@boutiquedeluxe.ca and we will reply to you as soon as possible.

I received my order and love it, where can I write my review?

Leave us a review on our Facebook Page or send us your review to info@boutiquedeluxe.ca, we will gladly add it to our Sparkling Stories section.

Do you ship to my country?

We ship worldwide. Simply add your items to your cart and enjoy a stress free checkout.

Where do I enter my coupon code?

After you add your items to your cart, you will have to add your coupon code in the ‘Cart’ page before you proceed to checkout.

How will I know you have received my order?

After you place your order, you should receive an email with all the details. If you created an account with us, you can simply log in and view all your orders and the order status.

What currency is your site using?

All prices are shown in Canadian Dollars. You can also use a real time exchange converter like XE.com to get an up to date currency exchange rate for your country.

Whats the benefit of registering an account with you?

1. All your orders can be found on your ‘My Account’ page.
2. You collect points which can be redeemed for discounts.
3. Receive exclusive deals sent to your email.

What can I do with my reward points?

You can redeem them for cash discounts. Register an account and receive 75 free points without any purchase. Collect 1 point for every $1 spent.
With the points you collect, you may redeem points for a 50% discount on your cart total for every order.

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